Independent Third-Party Maintenance

Cut IT Maintenance Costs by 40–60% Without Compromising Uptime

Multi-vendor hardware support across Indonesia & Southeast Asia. One partner, one SLA, one invoice — replacing expensive OEM contracts with enterprise-grade service.

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40–60%
Cost Savings
24/7
Support
4hr
Response SLA
100+
Brands Covered
0% Average Cost Savings
0+ Brands Supported
0hr On-site SLA
0% SLA Compliance
0/7 NOC Support

Why MVS

The MVS Advantage

We do things differently — and your bottom line will reflect it.

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Massive Cost Reduction

Save 40–60% compared to OEM maintenance contracts. We deliver the same SLA-backed service at a fraction of the price by leveraging independent engineering talent.

Vendor-Agnostic Expertise

One team certified across HPE, Dell, IBM, Cisco, Lenovo, Juniper, and more. No vendor lock-in, no finger-pointing between providers.

Single Contract Simplicity

Consolidate multiple vendor agreements into one SLA, one invoice, one point of contact. Simplify procurement and reduce administrative overhead.

Rapid Response Guarantee

4-hour on-site response SLA across Indonesia. 24/7 remote support with real engineers — not call center scripts.

Extend Hardware Lifespan

Keep running perfectly good hardware beyond OEM end-of-life dates. Avoid forced upgrades and maximize your infrastructure ROI.

Local Presence, Global Standards

Indonesian-based teams with international service methodology. Parts warehoused locally for rapid deployment across the archipelago.

Services

End-to-End IT Hardware Lifecycle Support

From proactive maintenance to secure asset disposal — a single partner for your entire IT hardware infrastructure.

01

Hardware Maintenance & Break-Fix

Proactive and reactive maintenance for servers, storage, and networking equipment. Same-day parts replacement with onsite engineer dispatch.

ServersStorageNetworking24/7
02

Data Center Infrastructure

Complete data center support including UPS, cooling, power distribution, cabling, and environmental monitoring systems.

UPSCoolingPowerMonitoring
03

IT Asset Management

Full lifecycle tracking from procurement through disposal. Inventory management, warranty tracking, and compliance reporting.

ITAMComplianceTracking
04

Secure Decommissioning & Disposal

Certified data destruction, environmentally compliant e-waste disposal, and asset remarketing to recover residual value.

Data WipeE-WasteRemarketing
TESTIMONIALS

What Our Clients Say

Trusted by IT teams across Indonesia

When our Dell server and storage warranty contracts came up for renewal, the OEM quote was a steep jump. MVS gave us a clean side-by-side cost comparison and we closed at close to 50% lower — with the same NBD response. Two renewal cycles in, the SLA has not slipped once.
IL
Head of IT Infrastructure
Multinational Life Insurance Group · Jakarta
Our Force10 switches and PowerEdge servers had aged out of OEM coverage and the refresh budget was not there yet. MVS took the whole estate on under their Extended Maintenance program — same-day parts, certified engineers on-site. Zero unplanned downtime since we switched.
GA
Senior IT Operations Lead
National Government Agency · Jakarta
Before MVS we juggled five separate vendor maintenance contracts across our data center — different SLAs, different dispatch numbers, different invoice cycles. Now it is one agreement, one engineer to call, one monthly report. Procurement got hours back and finance finally has clean cost data.
TX
Chief Technology Officer
Tbk-Listed Manufacturing Group · East Java

Vendors

Multi-Vendor Expertise.
Single Point of Contact.

Consolidate your support contracts under one trusted partner. One SLA, one invoice, one team.

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Replace multiple vendor contracts with a single agreement

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Consistent SLA across all hardware brands and models

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Certified engineers for each vendor platform

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Local spare parts inventory for all supported brands

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Support for end-of-life equipment that OEMs won't cover

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No vendor lock-in — switch or add brands anytime

We support 100+ hardware brands including:

Don't see your hardware brand? Contact us — we likely support it. Our engineers are trained across 100+ manufacturers.

Stop overpaying for IT maintenance. Save 40–60% today.

Get a no-obligation comparison quote showing exactly how much you can save versus your current OEM contracts.

Request Savings Analysis →

About Us

Your Trusted IT Maintenance Partner

Independent third-party IT maintenance provider serving Indonesia and Southeast Asia since 2023.

Indonesian-Owned & Operated

PT. Multi Vendor Support Indonesia is a proudly local company with deep understanding of the Indonesian market and regulatory landscape.

Experienced Engineering Team

Our engineers bring decades of combined experience from OEM backgrounds — now delivering that same expertise at better value.

Strategic Parts Warehousing

Locally stocked spare parts across key Indonesian cities ensure rapid response and minimal downtime for your operations.

Transparent Reporting

Real-time dashboards, monthly health reports, and full visibility into your hardware fleet's status and maintenance history.

2023
Established
24/7
Operations
100+
Brands
4hr
Response
ID+SEA
Coverage
MVS Indonesia data center engineer working on server rack
4hr
On-site SLA guarantee
FAQ

Frequently Asked Questions

Common questions about third-party IT maintenance

Yes, absolutely. Third-party maintenance (TPM) is completely legal under Indonesian law and international standards. MVS provides independent support — there is no restriction preventing businesses from choosing their own IT support provider after OEM warranty expiry.
If your equipment is still under active OEM warranty, that warranty covers manufacturing defects regardless of who performs maintenance. For post-warranty equipment, there is no warranty to void. We will review your fleet's warranty status in the free consultation.
We maintain strategic parts warehouses across key Indonesian cities and have access to a global parts network. For Gold SLA clients, we guarantee same-day parts availability for all supported brands. We will disclose lead times for any uncommonly requested parts upfront.
Our Gold SLA guarantees a certified engineer on-site within 4 hours of a fault being reported, 24/7/365, anywhere in our Indonesia coverage area. Response times are tracked in real time and reported monthly. SLA credits apply if we miss the commitment.
That is exactly what we specialise in. Our engineers are trained across 100+ hardware brands — HPE, Dell/EMC, IBM, Cisco, Juniper, Lenovo, NetApp, Oracle, Hitachi, and many more. One contract, one SLA, one invoice for everything.
MVS offers flexible annual contracts with no mandatory minimum device count. Pricing is based on the number of devices covered, vendor types, and SLA tier. We provide a fully transparent, itemised quote — no hidden fees. Month-to-month options are available for trial engagements.
We have on-site engineers in Jakarta, Surabaya, Bandung, Medan, Semarang, Makassar, Balikpapan, and Batam, with partner coverage in other Indonesian cities. Our 4-hour SLA applies within Java, Bali, and major Sumatra and Kalimantan business hubs. Contact us to confirm availability in your location.
Yes. Our contracts include a quarterly true-up process where you can add new devices or retire old ones. Contract value adjusts proportionally. No penalty applies for reducing fleet size — we believe in fair, usage-based pricing that scales with your actual needs.

Contact

Get in Touch

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We'll respond within 24 hours with a custom savings analysis.

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📍 Office
Jakarta, Indonesia
Serving all of Indonesia & Southeast Asia
📧 Email
Mikaela@mvs.co.id
We respond within 24 hours
📞 Phone
+62-818-0687-0000
Available 24/7 for emergencies

Our Promise

Free, no-obligation consultation
Custom quote within 48 hours
Side-by-side OEM cost comparison
No pressure, no hidden fees